CANCELLATION POLICY

*Please Note: Queta Brows does not issue refunds on special promotions or Feather Touch, Ombre, and Lash Extensions appointments that are paid up-front. There are no refunds on deposits for services. All tattoo cancellations and missed appointments will require 48 hours notice - Brow makeovers and lashes require 24 hours notice. If this is not upheld, 50% of your appointment will be charged.

Brow Services cancellation Policy

A deposit paid at time of booking a brow tattoo appointment or Lash Extensions appointment is non-refundable in the event of a missed appointment or cancellation with less than 2 working days notice.

Unfortunately, there are times when late cancellations are unavoidable, but a business is unsustainable if it must carry the cost of each of those late cancellations/missed appointments.

Deposits paid for booked services are protection for a business in the event of a missed appointment or late cancellation.

Canceled appointments that do not allow an opportunity for re-booking another client add up to a significant loss of income and business expenses, particularly employee wages are still incurred.

This becomes particularly relevant when the appointment is for a lengthy procedure such as a brow tattoo or lash extensions and the amount of time lost is considerable.

The deposit is not intended as a penalty but as a way of covering the costs that have been incurred because of the cancellation.

If you have any questions regarding our salon cancellation and deposit policies, please contact us.

Last updated November 2022